Glossary

Full Dictionary

Acronyms and Definitions

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Duve Vocabulary

Core Concepts

• SaaS: Software as a Service - Subscription-based software delivery model (e.g., cable, internet).
• B2B: Business to Business - Duve sells services to businesses, not directly to guests (B2C).
• E2E Guest Experience: Covers the entire guest journey from booking to check-out.

Systems

• PMS: Property Management System - Manages reservations and room allocations, integrates with booking engines (e.g., Booking.com, Expedia).
• CM: Channel Manager - Manages OTAs (e.g., Booking.com, Expedia).
• API: Application Programming Interface - Connects systems for data exchange.
• Integration:
  • 1-way integration: PMS pushes data to Duve.
  • 2-way integration: PMS pushes data to Duve, and Duve sends updates (e.g., payments, documents) back.

Partners

• PSP: Payment Service Provider - Manages payments securely.
• Marketplace: Duve feature allowing suppliers (e.g., tours) to sell services.
• Mobile Keys: Guests can access their room keys via mobile devices.

Hotel Operations

• Reservation Flow: OTA → PMS → Duve (guest reservation data).
• Folio: Guest’s bill or financial summary.

Payments

• iFrame: Payment terminal interface displayed to guests.
• Additional Hold (Hotels) vs. Security Deposit (VR): Payment models for damage/security.

API Terminology

• Request: Duve requests data from PMS.
• Response: Success or error message returned by PMS.
• Rate Limit: Maximum number of API requests allowed within a set timeframe.
• Endpoint: Specific API location for performing actions or retrieving data.
• cURL: Command-line tool for API testing.
• Sandbox: Test environment.
• Production: Live environment for real customers.

Development Terms

• Go Live: Feature or fix is live and usable in the production environment.
• Feature: A specific function or process in Duve.
• Bug: An issue or defect in a Duve feature.