Introduction

The Duve PMS API is designed for seamless integration between your property management system and Duve’s platform. It enables real-time data synchronization, workflow automation, and enhanced guest experiences by combining the capabilities of your PMS with Duve’s tools. This document provides detailed instructions, available endpoints, and best practices to optimize property management. Start integrating today to streamline operations, manage reservations, and elevate guest journeys efficiently.

Gettings started

On your Duve platform account create a new sync source of type Duve pms Connect - navigate to settings -> connections -> pms and channel managers -> add new source

In case you are missing this type of sync source please contact our integration team

Authentication is done through a bearer token sent via ‘X-Wishbox-Auth-Token’ header on every request to Duve API. You can view your application token through Your Duve account.

Your API Key and the account id can be found in the connection page in Duve

Webhooks

In order to recieve data from Duve inside your connection page add your endpoint that should recieve a POST request with JSON payload.

You can also add custom headers to the requests to verify that requests have been recieved from Duve.

Events

Reservation Created

Triggered when a reservation is created in Duve, reservation that synced from the PMS that related to the sync source.

Pre Check-in Done

Fires when the guest completes the pre-check-in process, providing details like verified guest information and custom question responses.

Pre Check-out Updated

Sent after the first step of pre-check-out is completed, containing estimated check-out times and initial guest feedback.

Pre Check-out Done

Triggered when the pre-check-out process is fully completed, including final guest feedback and ratings.

Guest Document Uploaded

Notifies when a document (e.g., passport, e-signature) is uploaded by the guest.

Guest Link Opened

Indicates when a guest opens their personalized guest link.

Order Created

Fires when an order is created, including details like order name, delivery time, and payment status.

Order Cancelled

Triggered when an order is canceled, providing related booking and (edited)