Webhook data points
Below are the supported webhook data points. Include any of these keys in the dataPoints array of your webhook configuration to enrich the delivered payload.
| Key | Description |
|---|---|
| id | Reservation id |
| sId | Short id used in guest links |
| externalId | PMS reservation id |
| preCheckInLink | Link to pre check-in |
| preCheckOutLink | Link to pre check-out |
| guestAppLink | Link to guest app |
| pmsExternalId | PMS account id (if applicable) |
| src | Source label |
| company | Company id |
| companyName | Company name |
| currentStatus | Current status |
| bookingStatus | Booking status |
| statusToUpdate | Status to update |
| estimatedCheckInTime | Estimated check-in time |
| earliestCheckInTime | Earliest check-in time |
| reservationLink | Link to reservation in Console |
| humanReadable | Human-readable summary |
| isQuickAction | Whether triggered by quick action |
| clientExternalId | Client external id |
| externalPropertyId | External property id |
| guestCategoryCode | Guest category code |
| tz | Timezone |
| customFieldsAnswers | Custom field answers |
| estimatedCheckInDateTime | Estimated check-in date time |
| verifiedAdults | Verified adults count |
| verifiedChildren | Verified children count |
| verifiedBabies | Verified babies count |
| verifiedEmail | Verified email |
| verifiedPhone | Verified phone |
| verifiedFirstName | Verified first name |
| verifiedLastName | Verified last name |
| creditCardUploaded | Credit card uploaded |
| passportUploaded | Passport uploaded |
| arrivalMethod | Arrival method |
| flightOrigin | Flight origin |
| flightNumber | Flight number |
| airportLanding | Airport landing |
| trainNumber | Train number |
| origin | Origin |
| trainStation | Train station |
| landingTime | Landing time |
| needTransport | Need transport |
| allowOptInMarketing | Allow opt-in marketing |
| checkInOption | Check-in option |
| paidForStay | Paid for stay |
| skipStayPaymentStep | Skip stay payment step |
| skipedSignedDocument | Skipped signed document |
| signDocumentName | Sign document name |
| galleryLink | Gallery link |
| preferredLanguage | Preferred language |
| guestCountry | Guest country |
| guestsInfo | Guests info |
| guestProfiles | Guest profiles |
| checkOutScore | Check out score |
| checkOutReview | Check out review |
| propertyIssues | Property issues |
| estimatedCheckOutTime | Estimated check-out time |
| estimatedCheckOutDateTime | Estimated check-out date time |
| latestCheckOutTime | Latest check-out time |
| startDate | Start date |
| endDate | End date |
| firstName | First name |
| lastName | Last name |
| extraCharges | Extra charges |
| guestExternalId | Guest external id |
| groupMemberExternalId | Group member external id |
| paidReservations | Paid reservations |
| link | Link |
| order | Order details |
| product | Product details |
| refundedAmount | Refunded amount |
| refundPercentage | Refund percentage |
| isParent | Is parent reservation |
| isChild | Is child reservation |
| externalPropertyApiKey | External property API key |
| humanReadableComment | Human readable comment |
| documents | Documents |
| uploadedDocsEmailSentIndex | Uploaded docs email sent index |
| guestLink | Guest link |
| apartmentNumber | Apartment number |
| durationOfStay | Duration of stay |
| numberOfGuests | Number of guests |
| cq-{{cqfId}} | Custom question key |
| amountDue | Amount due |
| specialRequests | Special requests |
| hostFullAddress | Host full address |
| messageContent | Message content |
| author | Message author |
| sentAt | Sent at |
| sentVia | Sent via |
| guestChatLink | Guest chat link |
| chatId | Chat id |
| crsExternalId | CRS guest external id |
| fullPrice | Full price |
| prefix | Prefix |
| externalMarketingConsent | External marketing consent |
| basicMarketingConsent | Basic marketing consent |
| floor | Floor |
| order.bookingDetails.selectedVariables.externalId | Order item external id (Menu product) |
| timestamp | The time in milliseconds that the trigger fired |
| platformReferral | From which platform the guest navigate |
| appReferral | From which app type a trigger was fired |
| membershipIndication | True/False whether the guest have a membership or not |
| membershipType | The membership that the guest have |
